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Shipping & Delivery

Refund policy

Our goal is to make sure all of our customers are 100% satisfied. If you’re not happy with your purchase, you may return it within 30 days of the arrival date for a full refund.

To initiate your return, please email us at support@favelacloud.com.

Refunds (If Applicable)

  • To return your product, you will need to send your item back to us. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
  • You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
  • Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • Please allow 2-9 business days for the funds to reach your bank account.