FAQ

COMMON ORDER QUESTIONS

When will I get my
order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 15 to 35 business days. Please consider any holidays that might impact delivery times.

How can I see where my order is at the moment?

Favela Cloud provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Where can I read reviews about your products?

Our happy customers often leave honest reviews about the products in our online store. You can read them either directly on our Home Page or in our Customer Reviews product section!

How can I get information about upcoming sales and special offers?

The best and easiest way is to follow us on social media, where we post all the information beforehand! Moreover, you can get your notifications per email if you subscribe to our newsletter at the bottom of any page of Hit Modern.

Can I find the items you sell at offline stores?

Most of the items we sell are exclusive; thus, you can barely find them available in offline stores. Shopping at Favela Cloud, you make not only great deals but also purchase unique cutting-edge products!

Why would I need the Items you sell?

All of the products offered at Favela Cloud are real musts for modern busy people. As soon as you try out any of our products, you will say: "Oh wow, how could I live before without that!" And that is entirely true. All of our products are aimed at making your life better and easier day by day so that you focus on what really matters: your family, friends, and, surely, yourself.

How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Can I purchase multiple products in a single order?

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

Do I have to have an account to place an order?

No, accounts are totally optional.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@favelacloud.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

Why am I charged before my order has shipped?

Our payment provider automatically a securely processes your order immediately after it is placed.

What methods of payment do you accept?

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

COMMON SHIPPING QUESTIONS

Where are your items produced?

Favela Cloud partners with various manufacturers from all over the world. We collaborate with both small local producers and both giants producing consumer goods. Our reliable partners are located in the US, Europe, China, Japan, and many other countries.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

What if I didn't receive my order after 15-35 business days?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you're experiencing problems with tracking your order, please contact us at support@favelacloud.com. We would be glad to help you at any time!

How much does shipping cost?

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

Where does Favela Cloud ship?

We provide free worldwide shipping to over 200 countries a regions.